Terms & Conditions

Thornton's Property Solutions provides paver sealing, paver cleaning, paver stripping, pressure washing, soft washing, roof cleaning, house washing, exterior painting, and related hardscape and exterior services throughout Central Florida.

All services are subject to on-site inspection and final scope approval. Thornton's Property Solutions reserves the right to decline or modify service scope based on site conditions, safety concerns, or material limitations discovered after initial estimate.

Services performed are limited to the scope agreed upon in writing or verbally confirmed prior to job commencement. Any scope expansion during the project requires prior approval and may result in additional charges.

All estimates provided online, by phone, or via written quote are preliminary and non-binding until confirmed by on-site inspection. Final pricing may adjust based on actual square footage, surface conditions, stripping requirements, drainage issues, material costs, or other unforeseen factors discovered at the time of service.

Online estimates are algorithmic in nature and are provided as a good-faith approximation only. They do not constitute a binding contract.

Estimates are valid for 14 days from the date of issuance. Prices are subject to change after this period due to material costs, fuel surcharges, or other market factors.

Thornton's Property Solutions is not responsible for pricing discrepancies resulting from inaccurate square footage, property descriptions, or photos submitted by the customer.

Payment is due upon completion of services unless otherwise agreed upon in writing prior to the start of work. Accepted payment methods will be communicated at time of scheduling.

For larger commercial or multi-phase projects, a deposit of up to 50% of the total project estimate may be required prior to scheduling. Deposits are non-refundable except as outlined in the Cancellation Policy below.

Invoices not paid within 30 days of the service date are subject to a late fee of 1.5% per month on the outstanding balance.

Non-payment of invoices voids all warranty protections provided by Thornton's Property Solutions. Thornton's reserves all rights available under Florida law to collect amounts owed, including lien rights as described in Section 11.

Customer approval of a final invoice — whether by written communication, electronic confirmation, verbal agreement, or documented administrative acceptance — constitutes binding agreement to pay the approved amount in full. Once final pricing has been accepted, it may not be disputed except in cases of clerical error.

Customers may cancel or reschedule services by providing at least 48 hours written notice prior to the scheduled service date at no charge.

Cancellations made less than 48 hours before the scheduled service date will incur a cancellation fee equal to 25% of the total project estimate, to compensate for labor allocation, schedule reservation, and administrative costs.

Same-day cancellations, refusal of service upon crew arrival, or inability to access the property at the scheduled time will result in a minimum $250 mobilization fee, or 25% of the total project cost (whichever is greater).

If materials have been ordered, mixed, tinted, or specially prepared for the project, associated material costs are non-refundable regardless of cancellation timing.

If a deposit has been collected, Thornton's Property Solutions reserves the right to apply cancellation and mobilization fees against the deposit balance.

Thornton's Property Solutions reserves the right to reschedule services due to weather conditions, unsafe jobsite conditions, material delays, equipment issues, or other circumstances beyond reasonable control. In such cases, projects will be rescheduled at the next available opening without penalty to the customer.

By submitting a quote request, scheduling service, or using our contact forms, you consent to receive communications from Thornton's Property Solutions via phone, email, or SMS regarding service confirmations, appointment reminders, billing notifications, project updates, and follow-up communications.

Consent to receive communications is not required as a condition of receiving service. You may opt out at any time by contacting us directly or following the unsubscribe instructions included in any message.

By providing your mobile number and checking the SMS consent option, you agree to receive text messages from Thornton's Property Solutions for service-related notifications and updates.

• Message frequency varies based on service activity.
• Message and data rates may apply depending on your carrier plan.
• Reply STOP at any time to unsubscribe from SMS communications.
• Reply HELP for assistance or contact us directly.
• Consent to SMS is not a condition of purchase or service.
• We do not sell, share, or trade mobile phone numbers or SMS opt-in data with third parties for marketing purposes.
• Mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.

By uploading or submitting photos through our website or via any other channel, you represent that you have the legal right to share such images and that they do not infringe on any third-party rights.

Photos submitted are used strictly for internal estimating, project documentation, and quality assurance purposes. Thornton's Property Solutions will not publicly publish, share, or use customer-submitted photos for marketing purposes without separate written consent from the customer.

Thornton's Property Solutions is not responsible for the content of customer-submitted materials and reserves the right to reject or discard any submissions that are inappropriate, misleading, or unrelated to the service request.

Thornton's Property Solutions is not responsible for pre-existing surface damage, structural defects, or conditions that were present prior to service and not disclosed at the time of estimate.

We are not liable for efflorescence, natural stone discoloration, erosion, drainage issues, underground root intrusion, insect disturbance, tire marks, pet damage, environmental staining, algae or mold regrowth caused by ongoing moisture exposure, or any other naturally occurring conditions that may arise after service completion.

Results may vary depending on surface porosity, age of pavers, severity of staining, and environmental exposure. Thornton's makes no guarantee of a specific aesthetic outcome beyond the standards of professional workmanship.

Thornton's Property Solutions shall not be liable for any incidental, indirect, special, punitive, or consequential damages arising from the performance or non-performance of services, including but not limited to loss of use, loss of income, property devaluation, or costs of replacement materials.

In no event shall Thornton's Property Solutions' total liability to a customer exceed the total amount paid by that customer for the specific service giving rise to the claim.

Thornton's Property Solutions maintains general liability insurance. Certificates of insurance are available upon written request.

Under Florida law, contractors, subcontractors, and material suppliers who provide labor or materials for improvements to real property may have lien rights against that property for unpaid amounts.

By contracting Thornton's Property Solutions, the customer acknowledges receipt of this notice and understands that payment in full is required to prevent the filing of a construction lien pursuant to Chapter 713, Florida Statutes.

Thornton's Property Solutions reserves all rights available under Florida law to secure payment for services rendered, including but not limited to the filing of a contractor's lien against the subject property.

While Thornton's Property Solutions may apply grip-enhancing additives where appropriate and requested, no sealed surface can be guaranteed slip-resistant under all conditions.

Sealed surfaces — including pavers, concrete, and natural stone — may become slippery when wet, particularly in the presence of standing water, algae, pollen, or other environmental contaminants.

Customers acknowledge that no surface treatment eliminates the inherent risk of slipping and that Thornton's Property Solutions is not responsible for injuries resulting from environmental conditions beyond our control, pre-existing surface defects, or improper post-service maintenance.

Customers are responsible for ensuring adequate drainage around treated surfaces and for informing occupants and guests of any surface conditions.

Any dispute, claim, or controversy arising out of or relating to services provided by Thornton's Property Solutions, or the breach, termination, enforcement, interpretation, or validity of these Terms, shall first be submitted to good-faith negotiation between the parties.

If resolution cannot be reached within 30 days of written notice of a dispute, the matter shall be resolved through binding arbitration administered in the State of Florida, in accordance with the rules of the American Arbitration Association (AAA).

By agreeing to these Terms, you waive your right to a jury trial and agree not to participate in any class action proceeding against Thornton's Property Solutions.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

Thornton's Property Solutions shall not be liable for any delay or failure to perform services due to causes beyond our reasonable control, including but not limited to: severe weather events, hurricanes, tropical storms, flooding, material or supply shortages, labor disruptions, equipment failure, governmental restrictions, utility outages, acts of God, or other unforeseen circumstances.

In the event of a force majeure delay, Thornton's will notify the customer promptly and reschedule at the earliest available opportunity without penalty.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the courts of Orange County, Florida.

Thornton's Property Solutions reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated terms.