Accessibility Statement

Thornton's Property Solutions is committed to ensuring that our website and digital communications are accessible to all users, including those with disabilities. We believe that every person deserves equal access to information about our services, the ability to request quotes, and the ability to communicate with our team.

We are continuously working to improve the accessibility of our digital experience and to meet or exceed applicable accessibility standards.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including:

• Visual impairments (low vision, color blindness, blindness)
• Hearing impairments
• Motor and mobility limitations
• Cognitive and neurological differences

WCAG 2.1 Level AA is the current internationally recognized standard for web accessibility compliance. We treat these guidelines as a minimum baseline, not a ceiling.

Our website includes the following accessibility features:

• Semantic HTML structure with appropriate heading hierarchy
• Descriptive alt text on meaningful images
• ARIA roles and labels on interactive components
• Screen reader-compatible form fields and error messages
• Sufficient color contrast ratios for text readability
• Keyboard-navigable menus and interactive elements
• Focus indicators on interactive elements for keyboard users
• Responsive design that works across screen sizes and zoom levels
• No time-limited content that cannot be paused or extended
• No content that flashes more than three times per second

While we make every effort to ensure full accessibility, some content or functionality on our website may not yet fully meet all WCAG 2.1 Level AA criteria. Known or potential limitations include:

• Some older photo gallery content may lack full alt text descriptions
• Embedded third-party tools (such as mapping or review widgets) may not fully conform to our accessibility standards, as they are governed by the accessibility practices of those third-party providers
• Complex multi-step forms may present challenges for certain assistive technologies — we are actively working to improve this

We are actively identifying and remediating accessibility issues as they are discovered. If you encounter a specific barrier, please let us know using the contact information below.

Our website may integrate third-party tools and platforms, including review services, mapping tools, payment processors, and analytics. While we make reasonable efforts to select accessible third-party tools, we cannot fully control the accessibility of externally hosted content.

If you experience difficulty with any third-party integration on our site, please contact us and we will do our best to provide an accessible alternative.

Thornton's Property Solutions provides on-site exterior services at customer properties. Our team is committed to communicating clearly and respectfully with all customers, including those with hearing, vision, or mobility-related needs.

If you require accommodations in how we communicate about your project — including written estimates, large-print documentation, or alternative communication formats — please let us know when requesting a quote or scheduling service and we will make every reasonable effort to accommodate your needs.

Thornton's does not operate a retail storefront or office open to the public. All customer interactions occur via phone, digital communication, or on-site service visits.

We welcome feedback on the accessibility of our website and communications. If you experience any difficulty accessing information on our site or if you have a specific accessibility need we can accommodate, please contact us:

• Phone / Text: (407) 887-9274
• Email: info@thorntonsfl.com

We will acknowledge accessibility concerns within 2 business days and make every reasonable effort to provide the requested information or functionality in an alternative accessible format within 10 business days.

We do not charge for accessibility accommodations.

Accessibility is not a one-time project — it is an ongoing commitment. Thornton's Property Solutions takes the following steps to maintain and improve digital accessibility:

• Periodic review of our website against WCAG 2.1 Level AA standards
• Incorporating accessibility considerations into all new feature development
• Reviewing and addressing accessibility feedback from users promptly
• Selecting third-party tools and platforms that prioritize accessibility
• Training team members involved in digital content creation on accessibility best practices

We are committed to making accessibility a permanent part of how we build and maintain our digital presence, and we appreciate the patience and feedback of all users as we continue to improve.