Legal
Privacy Policy
How Thornton's Property Solutions collects, uses, and protects your information — Last updated March 2026
Introduction
Thornton's Property Solutions ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or engaging our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
Section 1 — Information We Collect
We may collect the following categories of information when you use our website, submit forms, or engage our services:
Personal Information
- Full name
- Email address
- Phone number (including mobile)
- Property address and location
- Photos submitted through quote or contact forms
- Service history and project records
Technical Information
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on site
- Referring URLs and search terms
- Cookie and session data
Communication Data
- SMS opt-in/opt-out status
- Email communication history
- Appointment confirmations and service notes
- Contact form submissions
Section 2 — How We Use Your Information
We use collected information for the following purposes:
- To provide, schedule, and complete requested services
- To generate estimates and communicate project details
- To send appointment confirmations, reminders, and follow-ups
- To process billing and invoicing
- To respond to inquiries and customer support requests
- To improve website functionality and user experience
- To maintain internal business records and service history
- To comply with applicable legal and regulatory obligations
- To enforce our Terms & Conditions and other agreements
- To send relevant promotional communications where consent has been given
We will not use your information for any purpose materially different from those listed above without your prior consent.
Section 3 — SMS & Email Communications
If you provide your mobile phone number and opt in, you consent to receive SMS text messages from Thornton's Property Solutions for service-related notifications and updates.
- Message frequency varies based on your service activity.
- Message and data rates may apply depending on your carrier plan.
- Reply STOP to unsubscribe from SMS at any time.
- Reply HELP for assistance or contact us directly.
- Consent to SMS is not required as a condition of purchase or service.
- We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties for marketing purposes.
- Mobile information will not be shared with any affiliate or third party for promotional use.
Email communications may include service confirmations, project updates, maintenance reminders, and occasional promotional offers. You may unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly.
Section 5 — Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. Our database is hosted on Supabase with row-level security enabled, and all data is transmitted over encrypted HTTPS connections.
However, no method of transmission over the internet or electronic storage is 100% secure. While we take commercially reasonable steps to protect your information, we cannot guarantee absolute security and are not responsible for breaches that occur despite our safeguards.
In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Section 6 — Data Retention
We retain personal information for as long as necessary to provide services, fulfill the purposes outlined in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
Customer records and project history may be retained indefinitely for warranty validation and business record-keeping purposes. You may request deletion of your personal information as described in Section 8, subject to any legal retention requirements.
Section 8 — Your Rights & Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request correction of inaccurate or incomplete information.
- Deletion — Request deletion of your personal information, subject to legal retention requirements.
- Opt-out — Opt out of SMS or email marketing communications at any time.
- Portability — Request that we provide your data in a portable format where technically feasible.
To exercise any of these rights, contact us directly at the information provided below. We will respond to all requests within 30 days.
Section 9 — Children's Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.
Section 10 — Third-Party Links
Our website may contain links to third-party websites, services, or social media platforms. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Section 11 — Florida Privacy Rights
Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR) and other applicable state laws. If you are a Florida resident and wish to exercise any applicable state privacy rights, please contact us using the information below.
We do not engage in the sale of personal information as defined under Florida law. We do not use sensitive personal information for purposes beyond those necessary to provide our services.
Section 12 — Governing Law
This Privacy Policy is governed by the laws of the State of Florida. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution provisions outlined in our Terms & Conditions.
Section 13 — Updates to This Policy
We may update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
Questions about this Privacy Policy?
Contact Thornton's Property Solutions directly and we'll be happy to assist.